Did you just see a message that says ‘Disney+ is not available on this Chromecast device’? Don’t panic – We know why that happens, and how you can fix it.
Disney+ has emerged to be one of the most popular OTT platforms in recent times and why should you not be able to use it on Chromecast? With a little trick there and a little trick here, you can get it up and running in no time.
To fix, Disney+ is not available on this Chromecast device problem. First, you need to check the Disney plus servers to see if it’s an issue from the server side. After ruling this out, try to play a different content on your Chromecast device so check if it’s a Chromecast problem or not. If both the server and the Chromecast are working fine then you need to change a few settings from the device. Login to your Disney+ account and clear the account cache.
There are multiple ways to fix Disney plus not available on this Chromecast device Problem. Here’s a list of methods to resolve the ‘Disney+ is not available on this Chromecast device’ issue.
Resolve Disney+ is Not Available On This Chromecast Device Issue Permanently
1. Make Sure the Disney+ Servers are Running Smoothly
When encountering the issue of ‘Disney+ is not available on this Chromecast device’, you must verify the status of the Disney+ servers at first.
We recommend ‘Downdetector’ as it is one of the best third-party sites to check the Disney+ servers, but you can use any other site as per your convenience. Once the servers are back online, it will easily resolve the ‘Disney+ is not available on this Chromecast device’ issue. This issue is more common in Toshiba devices. But don’t worry, we have all the solutions to solve Disney plus Chromecast problems.
2. Try to Play Another Form of Content
Sometimes, you might not be able to stream if there is a network unavailability problem, or a glitch.
You can check ‘what’s the issue’ by trying to view some other form of content. This is done to check if the issue faced is related to the entire database of Disney+ or just that one particular form of content that you were initially trying to stream.
All you need to do is stream a different kind of content or channel on your Chromecast device. If you are not able to do the same then it could be a device issue as it is not able to play any other form of content either. However, if Chromecast is able to play other types of contents just fine then your device is fine and to resolve the Disney plus Chromecast issue, please try the next step below.
3. Remove Special Characters from the Chromecast Device Name
You might be encountering certain problems while trying to stream the online platform of Disney+ through the Google Chromecast device. When facing such problems, make sure that the device name does not consist of any special characters.
Disney+ is not programmed to acknowledge any device name which has special characters in it.
If your device name does have some symbols or any other form of special characters, here are the steps you need to follow in order to alter it:
- Go to the Google Home App present on your casting device.
- Choose the particular connected Chromecast device and make the necessary alterations in its name.
- Re-launch Disney+.
The ‘Cast’ button should be appearing now.
4. Login to your Disney+ Account Once Again
If you’re still facing problems, try logging out from your Disney+ account. This will aid in rebooting your device. This problem helps in all online accounts. Sometimes, logging out and then logging in again can solve a lot of problems as it closes many open processes.
If you are logged in through your Android or iOS device, you can log out using these few simple steps:
- Open Disney+ application on your device.
- Click on your Avatar from the navigation bar. This will redirect you to your account.
- Click on ‘Log Out’.
If you are logged in through your browsers, you can log out from your account using these basic steps:
- Open the Disney+ website.
- Click on your Avatar which will redirect you to your account information.
- Click on ‘Log Out’.
After logging out of your account, try logging back in at least after 5 minutes. Now, try to cast again using your Google Chromecast device.
5. Check your Internet Connection & speed
Most of the time, for problems such as ‘Disney+ is not available on this Chromecast device’ checking the basic internet connections does the trick. Disney+ needs an internet bandwidth of 5 Mbps for streaming movies and other shows.
For the 4K UHD content, Disney+ requires an internet bandwidth of atleast 25 Mbps. You can use any website as per your convenience to check the internet bandwidth of your network. Check your internet connection speed.
If not, then you can either update your present subscription of Disney+ so as to cater to the requisite Internet bandwidth or contact your ISP guy and report about the fluctuations.
6. Delete Cache Data from Chromecast
It is nothing new that the cache data of a certain application will cause such problems as not being able to stream through the Google Chromecast device. Cache memory is used by apps to store most used pages and funcations so that they can help serve faster next time.
The app will just load the page from the cache memory instead of fetching it from the server. However, many times cache memory stores bugs and glitches or obsolete pages that are not up to date anymore. The server udpates the app but since the app is loading from the cache instead of the server, it can still show the same errors.
Which is why if not cleared they cause interruptions while trying to run a program. The Chromecast cache is usually present in the Android TV built-in version of the same.
In order to delete the cache data from the application to ensure its smooth functioning, you can follow these few steps:
- Open your Android TV and click on the ‘Menu’ button of the remote provided.
- Go to Apps > Show System Apps
- Click on ‘Chromecast Built-in’ in the list provided.
- Then click on the ‘Clear Cache’ which will start the process of clearing the cache memory from the application.
Re-launch your Disney+ application and now try streaming through the Google Chromecast device. This should fix the issue of Disney+ not available on this Chromecast device and you can freely stream your favorite shows now!
It would be even better if you keep clearing the cache memory from time to time so that you can enjoy uninterrupted service.
7. Avail a Browser to Stream Disney+
It is a common problem that Disney+ is not available on this Chromecast device. When facing this problem, you can visit the app store and download a search browser for your Android TV or Smart TV.
However, it works best if you use the widely accepted Mozilla Firefox or the Google Chrome browser itself to access your preferred content on Disney+.
8. Upgrade the Features on Chromecast Device
Upgrading the Chromecast device to the latest version may help in fixing any casting or streaming issues.
You can upgrade your Chromecast device by following these few simple and basic steps:
- Connect your Chromecast device to the network and to your television.
- Go to the Google Home application present on your casting device.
- Click on ‘More Options’ located just adjacent to your ‘Chromecast’ device.
- Tap on ‘Settings’ and then click on ‘Reboot’. This will initiate the process of updating the device to its current and latest version.
After the upgrading is completed, you can now try and cast through the Google Chromecast device and the problem should be resolved. Keeping the devices upgraded also secures them from the latest viruses and other threats.
9. Contact Disney+ about the Issue
If none of the methods above work and the problem of Disney+ not available on this Chromecast device persists, you can go to ‘Disney Plus’ Help Center’. Contact the Customer Service and describe your complaint regarding the streaming service, providing some pictures of the same to procure the best results.
The helpdesk of Disney+ should be able to guide you through the problem and recommend the best solution.
Now that you know, the best ways to handle the problem, go ahead, try them and enjoy uninterrupted sessions of binge watching your favorite shows!