How to Fix ‘Amazon App Not Working’ Issue on iPhone, Android


Is your Amazon app not working? And is it not working on both iPhone as well as Android devices? Well, don’t worry, we have got you covered. You are probably wondering why is your Amazon app not working?

To fix Amazon app not working issue, firstly, you need to close all apps and restart your phone. Now, check your internet connection and update your Amazon app to the latest version. If this does not work then clear the cache data and relaunch the app again, the problem should be solved now. 

Don’t worry, we will go through all of these steps in detail to solve this issue. There are multiple reasons due to which Amazon won’t load such as servers being down, or poor application data or even malfunctions in the browser. Whatever be the case, you have come to the right place. Keep reading below to find out what you can do when you face the problem of the Amazon app not working.

1. Checking all updates

The Amazon app not working in your iPhone or Android may have something to do with apps that have not been updated. What happens is that those apps which are not updated end up with bugs causing the overall device to function slowly.

The same can be said in the case of the Amazon app not working. Open Play Store or App Store and search for any pending update. 

App updates help you get rid of the previous bugs and problems and speed up the performance. Even if you do not want to regularly update all the apps in your phone, atleast keep the ones that you regularly use up to date.

Amazon app not working android iphone

2. Restart the device

Another way of fixing the problem of Amazon app not working is to restart your iPhone or Android device. Doing so will unclog the memory of the device thereby releasing it. As a result, you won’t have to deal with the problem of Amazon app not working. Your device will run smoother than before. 

When you restart the device, the RAM memory is cleared up of all the apps running in the background so when the device boots up again, launch the Amazon app and the problem should have been resolved now. If not, however, then proceed to the next step.

3. Closing all apps running in the background

A reason behind the Amazon app not working is probably all the other apps running in the background. Tap the home button which will take you to your device’s Home Screen.

Then open the panel of the minimized apps to clear them all. Doing so will close all apps that were consuming large chunks of the phone’s RAM. Check whether or not the problem of Amazon app not working still persists.

The reason behind this is that Amazon app uses internet and requires sufficient memory space. If there are multiple apps running and using the internet then they might interfere with the working of the Amazon app.

Devices tend to get slower with time so even if it was able to run 10 apps at once in the beginning, it might not provide the same efficiency now.

4. Internet Connection

The functioning of any app is dependent on internet connectivity and Amazon is no different. As a result, your Amazon app not working may have a link with poor internet connection.

Additionally, the Amazon app not working can also be due to other apps running simultaneously that is consuming the Internet bandwidth. Check the speed of internet connection and if it is not enough then talk to your internet service provider. 

5. Clearing Cache and Data

When you use an Android device for too long, it eventually piles up huge cache data leading to the Amazon app not working. The only solution in this case is to clear the cache so that the device works properly again.

  • Open Settings and look for the option that says All Applications or just Apps.
  • Choose Amazon and then select the option that says Clear Cache.
  • Clearing the cache has always been instrumental in fixing issues such as the Problem of Amazon app not working.

Amazon app not working

However, if this doesn’t work, you might have to erase the data from your device. It is pretty drastic, considering your login details might be lost. The silver lining is that you will have everything saved in your Amazon account. So, you can log in again whenever you want to.

6. Clearing some space in the device

Your Amazon app not working on iPhone or Android may be due to a lack of space in your device. You may want to uninstall quite a few apps which you don’t use anymore. You can also delete photos and videos from your device. Just so that you don’t lose them forever, make sure you take backup on cloud.

You may also install apps such as CCleaner which is usually more proficient in clearing space by deleting junk files and folders than its manual counterpart. Check if the problem of Amazon app not working is still there.

7. Updating software of the device

The Amazon app not working on your device is probably because you don’t update its software regularly. Not doing so leads to the creation of bugs in your device that compromises the smooth functioning of the phone. It could be the reason why is amazon not working on your phone. 

This unresponsiveness can be solved by a few simple steps.

  • Open Settings, go to About Phone.
  • Choose Software Update. It will require an active internet connection. 
  • After the update, check if the problem of Amazon app not working still exists.

8. Updating Android WebView

This fix is specifically for Android devices only, as suggested by the name itself. WebView is a component of Android systems that allows apps to display their content directly from the website in the app. This is how Amazon works too. However, if you have not updated WebView, you may encounter the problem of Amazon app not working on your phone. 

The solution to this is opening Play Store and updating manually.

  • Once you are in Play Store, look for Android WebView.
  • Open it up and click on the Update option.
  • Once you have successfully updated, restart your phone to check if the problem of Amazon app not working exists or not.

9. Reinstall the Amazon app

If none of the above methods work then there is a way in which you can fix the Amazon app in case it does not work. You won’t have to delete any information but instead, reinstall the entire app. This will also solve the issue of the Amazon app not working due to installation files being corrupt or not complete. The steps to follow for both Android and iPhone are different. 

This trick will work for all your other apps too. Many times, the apps’ data gets corrupted and they start freezing or stop working. After saving the important data you can uninstall those apps and then reinstall again from the Play Store. Make sure, you do this after trying all other ways and only as a last resort because you will lose all the app data.

For Amazon app not working on Android:

  • Firstly, you need to uninstall the app from the home screen itself.
  • After that you have to open Play Store and install the app again.
  • Once the app has been installed, you can launch it and see whether or not the issue has been resolved.

For Amazon app not working on iPhone:

  • Search for the Amazon app on your Home Screen and then press it for long. You will see that the app has started to display some animation.
  • A cross icon will appear on the top-left side of your phone. Press it and then click on the Delete option when you are asked to do so.
  • Once this is done, go to App Store, and type Amazon in the search bar. Open it up and click on Install and wait for a few seconds.
  • You will now have to launch the app and see if the app still faces the problem.

Everytime you install an app make sure you do it in the right way. That is, install apps only from trusted sources like the Play Store or App store. Even if you install the APK from a third-party source or get it from your friend, make sure that it is not corrupted.

A corrupted app is harmful in multiple ways. It can infect your device with virus, steal your confidential data and may cause other apps to malfunction too.



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